Frequently Asked

1. What shipping services does NAMAL OFFICIAL use for domestic orders?

We offer "Express Shipping" through multiple renowned courier services within Pakistan to ensure reliable and timely delivery.
2. How long does it take to receive my order?

Orders are delivered to your doorstep within3-7 working days. Please note that this timeframe excludes the order processing period, which may vary depending on the season.
3. Will my delivery be delayed during sales or promotions?

Yes, during sales or promotions, delivery times may be extended due to high order volumes. However, rest assured that we prioritize quality for every client.
4. How are Cash on Delivery (COD) orders confirmed?

All Cash on Delivery orders are confirmed by our Customer Service Representatives before processing and delivery.
5. Where can I find information about returns and refunds?

For details regarding returns and refunds, please refer to our Return and Exchange Policy.
6. Do processing times affect delivery times?

Yes, processing times are separate from the 3-7 working day delivery timeframe and may vary based on the season.
7. Are there any special conditions for orders above Rs. 10,000?

Yes, advance payments are required for orders exceeding Rs. 10,000.
8. What items are eligible for exchange?

We accept unworn, unwashed merchandise with original tags within 30 days of purchase for an exchange.
9. Can items purchased on sale or clearance be exchanged?
  • Items bought on sale can be exchanged once with another item.
  • Items bought on clearance sale cannot be exchanged.
10. How do I return an item?

Follow these steps:

  1. Contact Us – Reach out to us to start your return process. Our team will provide you the necessary details and address to return the product.
  2. Repack the Merchandise – Repack the products with all packaging, tags and invoices.
  3. Ship to Us – Return the items via traceable delivery (courier or registered post) to the address provided by our team.
    WhatsApp: 0311-0000743
11. What happens after I return an item?
  • Refund requests: Processed within 10 days after receiving the returned products.
  • Exchanges: Typically completed within 10-12 working days.
12. Need more information?

Send us your query by using the contact form below. One of our representative will get back to you as soon as possible.